Product Support Representative – Novi, MI

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NMB is looking an experienced and professional customer support candidate, with excellent communication and customer service skills to join our established product support group as a Product Support Representative. This position provides support to customers and account managers with orders, follow-up, forecasting and other administrative duties related to orders, communications and delivery of “Motor” related products.
NMB Requisition 1417
Area Novi, MI
Product Focus Motor Product
Office Location Novi, MI
Date Posted 8-13-14

Duties and Responsibilities

  1. Manage customer purchase order, and understand customer’s usage, and future demand.
  2. Inputting and following up on orders, updating forecasting data and related tasks under guidance of department supervisor.
  3. Communicate internally with factory coordinator to ensure the delivery of the parts, and communicate externally to provide delivery status and ensure customer have enough order coverage.
  4. Support Account Manager
  5. Perform other duties as related to the job function as required.

Job Qualification Requirements

  1. High School graduate or equivalent
  2. Minimum 5 years customer service experience preferably in a manufacturing environment
  3. Data entry experience with a high level of accuracy – entering orders, tracking shipments
  4. Computer Competency Skills: Microsoft Word (general typing), Microsoft Excel (calculation formulas and chart preparation knowledge i.e water fall charts, pie charts, bar graphs).
  5. Excellent verbal and written communication skills