Product Support Representative – Novi, MI

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Summary

The Product Support Representative provides support to customers and account managers with orders, follow-up, forecast and all administration regarding order, communications and delivery of the department product.
– There are two positions open for this Product Support Representative Posting
NMB Requisition 71217
Area Novi, MI
Industry All
Product Focus Motors
Date Posted 07/12/2017

Duties and Responsibilities

    1. Customer Service -Providing customer service to existing customer
    2. Order Processing – Order entry, follow-up and timely delivery
    3. Team Support – Support Account Manager
    4. Order Coordination – Provide coordination with supply chain requirement for manufacturing to Forecast
    5. Monitor Backlog – Monitoring backlog weekly
    6. Communications External/Internal – Communication with customers and account managers
    7. Data Entry – All processing is handles thru data entry using AS400
    8. Special Order Handling – Expedite orders, reschedules, immediate shipments and coordinate orders or shipments with instructions as necessary
    9. Tracking Shipments – Logistical support, track shipments
    10. Team Support/Other – Working with and supporting Coordination
    11. Administration – Other administrative duties pertaining to a particular account (special requirements, reports, implement special instructions etc.)
    12. Improvements – Identify needs and improve process

Job Qualification Requirements

    1. High School Graduate or equivalent
    2. Minimum 2-4 years experience, customer service or related field, understanding of manufacturing function
    3. Data Entry, orders, tracking shipments
    4. Computer skills: Microsoft Office, Word, Excel, and Power Point, AS400 preferred
    5. Excellent verbal and communication skill